Ecommerce Operations Executive

About Clinikally

At Clinikally, we're building the future of personalized skincare through a full-stack digital health and commerce platform. We connect users with dermatologists, personalized treatment plans, and curated skincare products.

As we continue to scale, we're looking for a Ecommerce Operations Executive who is curious, analytical, and eager to work at the intersection of brands, commerce, operations, and growth.

Role Overview

As a Ecommerce Operations Executive, you will play a key role in managing and growing product categories across the Clinikally platform. You will work closely with brands, internal stakeholders, and cross-functional teams to drive category performance, improve customer experience, and support business growth.

This role offers hands-on exposure to category management, merchandising, brand partnerships, analytics, supply chain operations, and growth initiatives.

Key Responsibilities

Category Management & Merchandising

• Support the day-to-day management of assigned product categories.
• Monitor category performance, sales trends, inventory levels, and customer demand.
• Ensure product listings, pricing, content, and merchandising are accurate and optimized.
• Identify assortment gaps and opportunities for category expansion.

Brand & Vendor Management

• Coordinate with brand partners and vendors to ensure smooth execution of business initiatives.
• Assist in onboarding new brands and launching products on the platform.
• Build and maintain strong working relationships with external partners.

Analytics & Business Insights

• Track category performance metrics and prepare regular business reports.
• Analyze sales, inventory, pricing, and customer behavior data to identify actionable insights.
• Support decision-making through data-driven recommendations.

Marketing & Growth Initiatives

• Collaborate with marketing teams on category campaigns, promotions, launches, and growth initiatives.
• Support visibility and conversion optimization across platform channels.
• Assist in executing brand-led marketing activities and campaigns.

Supply Chain & Operations

• Coordinate with operations and supply chain teams to ensure product availability.
• Monitor stock health and help reduce stock-outs and excess inventory situations.
• Support process improvements to enhance operational efficiency.

What We're Looking For

• Bachelor's degree in Business, Commerce, Economics, Engineering, Pharmacy, Life Sciences, or a related field.
• 1+ years of experience in category management, e-commerce, consulting, operations, analytics, or business roles.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• High ownership, bias for action, and willingness to learn.
• Comfortable working in a fast-paced startup environment.
• Strong proficiency in Excel/Google Sheets.