Business Operations Associate

Full-Time · Early Team

About

You're the operational backbone of a scaling company. Right now, the CEO is chasing deals, the Head of Customer Success is managing implementations, and Engineering is building product — but clinics are signing contracts faster than our small team can manage!

We need someone who can own the follow-ups, track the commitments, and be the person everyone knows will get it done. You'll work across Sales, Customer Success, and Engineering, translating between teams, catching small details, and supporting the operational systems that let the company scale.

The Role

You're the owner of operational follow-through. You'll partner with the CEO on sales pipeline management, work with the Head of Customer Success on client implementations, and coordinate with Engineering to ensure customer loops are completed. You'll ship processes, own accountability across teams, and directly shape company operations and outcomes. You're the bridge between strategy and execution — the person who makes sure what gets said gets tracked, and what gets tracked actually gets done.

What You'll Do

Own sales pipeline follow-up and deal operations

• Manage pipeline hygiene and CRM accuracy on behalf of the CEO
• Track all commitments made to prospects and ensure timely follow-ups
• Prepare sales materials, proposals, and deal documentation
• Coordinate scheduling, logistics, and calendar management for sales activities
• Flag blockers, delays, and at-risk deals to leadership immediately
• Monitor sales metrics and alert on trends

Manage customer implementations and success tracking

• Partner with Head of Customer Success to track implementation timelines and delivery against commitments
• Coordinate client onboarding, success check-ins, and renewal conversations
• Maintain client health scores, success metrics, and account documentation
• Flag at-risk accounts and engagement gaps early
• Support contract renewals, expansions, and upsell opportunities
• Serve as the single point of contact for internal customer follow-ups

What We're Looking For

Required

• 1–3 years in operations, sales support, customer success, or related roles with a track record of shipping processes and delivering results
• Exceptional organizational skills and attention to detail — you catch what others miss
• Proficiency with productivity tools (Google Workspace, Notion, Asana, Linear, etc.)
• Strong written and verbal communication — you translate across sales, success, and technical teams effortlessly
• Comfort with ambiguity and moving fast — you prioritize ruthlessly and adapt as needs change
• Relentless problem-solver — you anticipate needs and flag issues before they blow up
• Obsessive about follow-through — a commitment made is a commitment tracked to completion

Nice Additions

• Previous experience in a high-growth startup or scaling environment
• Interest in healthcare
• Direct sales or customer success experience
• Data analysis skills and experience creating dashboards or reports
• Knowledge of process automation (Zapier, Make, API integrations, etc.)
• Experience working with enterprise or regulated-industry customers

What We Offer

• Competitive salary + early-team equity
• Direct visibility and influence — your work directly impacts how the company scales
• Mentorship from CEO and leadership team across sales, success, and product strategy
• Rapid skill development across go-to-market and operations
• Clear path to ownership in Sales Ops, Customer Success Ops, or Operations roles
• A role where nothing you do gets lost — every follow-up, every process, every insight you build becomes organizational habit

We've done the hardest thing in healthcare: proven distribution. You'll be the person who makes the product a reality for the patients.