Userlens

Agents that renew and expand six and seven-figure enterprise software

Active

Agents that renew and expand six and seven-figure enterprise software

Companies today are growing faster than ever with smaller teams. We are making it possible for these lean, AI-native companies to manage enterprise deals. Userlens is building the AI customer success manager. Our goal is to be the CSM for every customer at every company. Every $1-5M of new revenue requires another CSM hire. Userlens breaks that ceiling. Our agents research accounts, catch churn before it happens, and drive renewals and upsells like a top-tier CSM would. We're at $307K ARR, growing 127% month over month, with 30 customers including Smartly (300M ARR). Over 300 CSMs are on Userlens, and 76% of them use it weekly. Built by second-time founders who lived this problem at their last startup.

Active Founders

Ankur Dahama

Founder

Co-founder & Engineer @ Userlens. Before that, founded Wudpecker and grew to 20k+ teams. Worked on engine simulation at Mercedes-AMG and system software for a nuclear reactor.

Ankur Dahama

Founder

Co-founder & Engineer @ Userlens. Before that, founded Wudpecker and grew to 20k+ teams. Worked on engine simulation at Mercedes-AMG and system software for a nuclear reactor.

Hai Ta

Founder

Co-founder at Userlens - Guaranteed churn prediction

Hai Ta

Founder

Co-founder at Userlens - Guaranteed churn prediction

Company Launches

Userlens - AI CSM that never misses churn

See original launch post

Hey folks 👋

We’re Ankur Dahama and Hai Ta - co-founders of Userlens.

https://youtu.be/0wsD-3wxkZc

TL;DR

Userlens is an AI CSM that monitors every account like your best CSM monitors your top 5. It catches churn months before renewal, builds QBR decks on your playbook, and tells your team exactly what to say.

Our story

At our last startup (Wudpecker), we had 25K users, 1,000+ customers, and zero idea who was about to churn. We flew blind. Accounts died quietly, and we only found out at renewal. So we built the tool we wished we had.

Userlens - Your 100x CSM that prevents churn

Userlens watches every account the way your best CSM watches your top five.

Is a renewal coming up at one of your accounts? Userlens already knows 5 users stopped using your new AI feature last month, the champion changed roles, and there's a frustration thread buried in Slack your team never saw.

Before your CSM opens the account, the talking points and QBR deck are ready — built on your team's templates and playbook.

It does this across your entire book of business. Every account gets the attention that your best CSM gives your top 5.

Why our customers love us:

Quartr (10M ARR): went from 40 accounts per CSM to 200 — with the same team, all while growing from 1M to 10M ARR in a year. Their NRR has increased by 18% in 3 months with us.
Smartly (200M ARR): their performance of CSMs in customer meetings and QBRs has gone absolutely vertical. We’ve predicted (and prevented) 23 6-figure deals in churn risk already in a month!

Connects to your Product analytics (Posthog, Amplitude, Mixpanel, Segment), CRM (HubSpot, Salesforce, Attio), Billing (Stripe), and Support tools (Intercom, Pylon).

Setup takes a day. And we do up to 3 months of historic data import during pilots.

We lost accounts at our last startup because nobody told us what was happening until it was too late. Userlens makes sure that never happens to you.

For YC companies — free for 3 months. We'll get you set up in a day.

Book demo: https://cal.com/hai-ta-lil5ul/30min-with-hai-cofounder-ycbfl

Know CS leaders at a B2B SaaS company? We'd love a warm intro.